2033 Wildwood Dr.     (469) 877-7254

        Forney, TX  75126                  box4life972@yahoo.com

Patrick Wisaetchok

 

Objective               To obtain a position in information technology that will provide the best potential for growth, increased income, and personal job fulfillment.

 

Education

2007-2009                 Remington College – Dallas Campus

              A.A.S. degree in Computer Networking Technology

Honors:  Dean’s List; Perfect Attendance award; GPA 3.90

 

Courses studied:  CCNA * Help Desk * Linux * A+ Hardware * A+ Software * MCSE Server 2003 environment * MCSE client * Network Security

 

Work Experience

 

2009-2011      AT&T

              U-verse Tier II Technical Support

                        

§ Provided technical assistance to field technicians with installations and repairs              

    § Troubleshoot customer’s U-verse services such as television, phone, internet and E-mail.

    § Handled high volume of inbound calls

    § Setup/Rescheduled dispatches

 

2007-2008                 Abercrombie & Fitch

              Customer Service/Sales

 

§              Effectively and enthusiastically thrived in a dynamic retail setting

§              Ensured satisfaction of customers

§              Assisted managers with store and stock room updates

§              Provided and created reports on available items

 

Functional Competency Areas

              Computer and Network Security                 Help Desk Support

              Installation/Configuration/Updates                  Maintenance

              Network Administration                PC Architecture/Construction/Repair

 

Technical Competency Areas

              CISCO IOS                 LAN Setup

              Microsoft Office Applications                 Router and Switch Configuration                Routing Protocol              Windows Operating Systems

              Windows Server-Active Directory/Group Policy TCP/IP Protocol Setup

 

Core Transferable Skills

              Ability to work independently                Adaptability

              Analytical Ability                Customer Service

              Critical Thinking                Detail-Oriented

              Dependability                 Oral/Written Communication

              Honesty                 Time Management

              Organization                Excellent Data Entry Skills

              Reliability                Teamwork